Using AI chatbot as intelligent tutor to provide personalized feedback and enhance learning support

Wai Man Winnie LAM

Research output: Other contributionTeaching Development Grants (TDG)


Large-scale lectures with more than 50 students per teacher and MOOCs with thousands of learners are common in higher education. It is impossible for one single teacher, even with the help of a tutor, to provide individualized support in such cases. Although one-on-one individualized tutoring can help provide personalized study tips to enhance students’ learning performance and experience if timely feedback is received, it is difficult to be employed in large class sizes or intensive courses.

In this project, we proposed using an AI chatbot as an intelligent tutor as a potential solution. This approach compensates the insufficient individual support in lectures and provides an adaptive learning environment to meet the needs of a large number of diverse learners. Personalized reading recommendation will be provided based on students’ learning progress and performance in the formative assessments. Students can learn about their learning and achievement and obtain immediate feedback without time and location constraints during the conversation in the chatbot.

To study the effect of using AI chatbots as intelligent private tutors on the learning and teaching experiences of both students and teachers in higher education, experiments were conducted in four undergraduate courses in EdUHK and PolyU.
Original languageEnglish
Publication statusPublished - 2020


  • AI chatbot
  • Intelligent tutor
  • Personalized
  • Feedback
  • Teaching Development Grant (TDG) Report
  • TDG project code: T0225
  • Period: TDG 2019-2020


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