The keyboard-based job coach: Informal learning via the internet

The problem and the solution. Informal learning is a part of our everyday experience. We learn as we interact with others and our environment. This learning process, which may include interventions such as coaching, mentoring, and communities of practice, can be enhanced by the availability of Internet-based technologies.This chapter presents some of the advantages for both the informal learner and the workplace by this technology, as well as the challenges of using the technology well to support informal learning processes. Copyright © 2002 Sage Publications.