Synchronous computer mediated communication in English language classes during the pandemic: A case study of Wuhan

This research reports on a case study applying synchronous computer-mediated communication (SCMC) in a Wuhan university’s English language classes during the COVID-19 pandemic. The aim was to identify the advantages and disadvantages of using synchronous technology applications in online English language courses. The dataset consisted of ethnographic observations and in-depth interviews with the teacher and students. The thematic analysis revealed that the advantages of the SCMC include the availability of abundant learning resources, the affordance of instant information exchange, and a comparatively relaxed learning environment. Two major disadvantages were that the non-face-to-face communication tended to lead to the teacher’s “one-person” show, and the limited screen size reduced eye contact between the teacher and students. The present research indicates that SCMC can be applied during and after the pandemic to foster student discussion and collaboration. We also suggest that when language teachers deliver courses using SCMC tools or platforms, students should be given abundant opportunities to express their opinions. Copyright © 2021 Springer Nature Switzerland AG.