Support from service agency and resilience of ethnic minorities: The case of Nepalese communities in Hong Kong in COVID-19

Purpose: This study aims to explore the community strengths/ weaknesses and the opportunities/ threats of the Nepalese communities in Hong Kong that have faced during the COVID-19 pandemic. The infection of COVID-19 among the ethnic minorities (EM) population in western democracies was reported higher, and it was wondered whether it was due to structural discrimination of the underprivileged.

Design/methodology/approach: This study is situated in Hong Kong during the peak of pandemic in 2020–2021. The authors followed the work of an EM service agency and interacted with their Nepalese clients to explore their reactions in coping with the sudden physical and economic adversities and examined their capacity amid the pandemic.

Findings: The authors noticed their effective self-mobilization that was strategically facilitated by veteran social workers and thus have strong resilience compared to other EM clusters in the territories.

Originality/value: The ways of their interactions offer useful insights for the authors to examine the prevailing strategy for achieving the mission of social inclusion in Hong Kong with 8% of the EM population. Copyright © 2022 Emerald Publishing Limited.