Role of codification and personalization in organizational learning, innovation and performance: A conceptual framework and research propositions

Man Fung LO, Peggy Mei Lan NG

Research output: Chapter in Book/Report/Conference proceedingChapters

Abstract

This paper first provides a literature review that summarizes the inter‐relationships among knowledge management (KM), organizational learning (OL), organization innovation (INNO) and organizational performance (OP) and a conceptual framework is then proposed to improve the OP through appropriate KM strategies. Two widely‐adopted KM strategies – codification and personalization– are examined. Codification is defined as the extraction and storage of explicit knowledge from employees while personalization refers to the activities, like communities‐of‐practice or storytelling, which facilitate the knowledge transfer and ex‐change in organizations. Several studies emphasize that organizations should adopt one of them predominantly, in a ratio of 80 to 20 – i.e. 80% for personalization while 20% for codification or vice versa. In contrast, some researchers advocate that organizations should strike a balance between two strategies. The prioritization or balance between codification and personalization remains questionable. Moreover, KM strategies are proven to influence the OP directly and indirectly through INNO in many studies. In addition, one recent study points out that OL plays the mediator role between KM and INNO. However, there have been limited studies to address the relationship between codification/personalization and OL. Further investigation is needed. To develop the conceptual framework in this paper, diverse literature on codification, personalization, OL, INNO and OP were reviewed. As mentioned, the key elements in KM strategies are codification and personalization. Commitment to learning, open‐mindedness and experimentation and shared vision are the major components of OL. INNO is further classified into four sub‐categories: administrative, technical, product and process innovation. OP is measured in financial performance, customer intimacy, learning and growth and internal operation. This proposed framework seeks to enhance the understanding of different processes mediating KM strategies and OP. Understanding the roles of OL and INNO, senior management can gain the insights in prioritizing/balancing between different KM strategies and in turn improving OP. Copyright © 2015 The Authors.
Original languageEnglish
Title of host publicationProceedings of The 12th International Conference on Intellectual Capital Knowledge Management & Organisational Learning ICICKM 2015
EditorsVincent RIBIÈRE, Lugkana WORASINCHAI
Place of PublicationReading, UK
PublisherAcademic Conferences and Publishing International Limited
Pages142-150
ISBN (Electronic)9781510814448, 9781910810743, 9781910810750
ISBN (Print)9781910810736
Publication statusPublished - Nov 2015

Citation

Lo, M. F., & Ng, P. M. L. (2015). Role of codification and personalization in organizational learning, innovation and performance: A conceptual framework and research propositions. In V. Ribière & L. Worasinchai (Eds.), Proceedings of The 12th International Conference on Intellectual Capital Knowledge Management & Organisational Learning ICICKM 2015 (pp. 142-150). Reading, UK: Academic Conferences and Publishing International Limited.

Keywords

  • Codification
  • Personalization
  • Organizational learning
  • Innovation
  • Knowledge management

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