Using a sample of 231 students recruited from The Hong Kong Polytechnic University (PolyU), this paper reports the findings of a validation study for the 97-item long-form of the Service Leadership Behavior Scale (SLB-LF-97), which was specifically designed to measure the behavioral characteristics of a quality Service Leader. Results showed that the SLB-LF-97 had high internal consistency and convergent validity. Exploratory factor analysis revealed that 12 factors were extracted from the data, with 65 items retained to form the short-form of the inventory (SLB-SF65). Both the long-form (SLB-LF-97) and the shortform (SLB-SF-65) of the scale showed excellent internal consistency, with the latter demonstrating robust convergent validity as shown by its significant positive correlation with several theoretically linked constructs. Copyright © 2018 Nova Science Publishers, Inc.
|Journal||International Journal of Child and Adolescent Health|
|Publication status||Published - 2018|
CitationShek, D. T. L., Ma, L. K., Lin, L., & Leung, H. (2018). Psychometric properties of the Service Leadership Behavior Scale: Preliminary findings. International Journal of Child and Adolescent Health, 11(4), 427-443.
- Service Leadership Behavior Scale
- Convergent validity
- Factor analysis
- Service leadership education
- Scale validation