Empathy is acknowledged as an important leadership quality. There is general agreement that empathetic leaders “enhance mutual communication and generate mutual trust … between the leader and the follower” (Mackay, Hughes, & Carver, 1990, p. 57). Empathetic leaders do more than just sympathize with the people around them; they use their emotional intelligence to improve their organizations in subtle but important ways (Goleman, 2005). Copyright © 2014 Taylor & Francis.
|Title of host publication||Handbook of ethical educational leadership|
|Editors||Christopher M. BRANSON, Steven Jay GROSS|
|Place of Publication||New York|
|ISBN (Electronic)||9781135011932, 9780203747582|
|ISBN (Print)||9780415853903, 9780415853910|
|Publication status||Published - 2014|