Leading with empathy

Research output: Chapter in Book/Report/Conference proceedingChapters

5 Citations (Scopus)


Empathy is acknowledged as an important leadership quality. There is general agreement that empathetic leaders “enhance mutual communication and generate mutual trust … between the leader and the follower” (Mackay, Hughes, & Carver, 1990, p. 57). Empathetic leaders do more than just sympathize with the people around them; they use their emotional intelligence to improve their organizations in subtle but important ways (Goleman, 2005). Copyright © 2014 Taylor & Francis.
Original languageEnglish
Title of host publicationHandbook of ethical educational leadership
EditorsChristopher M. BRANSON, Steven Jay GROSS
Place of PublicationNew York
ISBN (Electronic)9781135011932, 9780203747582
ISBN (Print)9780415853903, 9780415853910
Publication statusPublished - 2014


Qian, H., & Walker, A. (2014). Leading with empathy. In C. M. Branson, & S, J. Gross (Eds.), Handbook of ethical educational leadership (pp. 112-128). New York: Routledge.


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