Exploring Hong Kong undergraduate students’ perceptions of online learning: Advantages and challenges with regard to interaction and their effects on students’ satisfaction

In this research, a mixed method methodology was used to study Hong Kong undergraduate students’ perceptions of advantages and challenges of online learning with regard to interaction. Their effects on students’ level of satisfaction were found. The 215 surveys and 12 follow-up interviews showed that students perceived more flexible to use communication tools as an advantage of online learning with regard to interaction while they perceived chance of communication as both an advantage and a challenge. In addition, they perceived delay of responses and feedback and lack of effectiveness of interaction as challenges of online learning. It was also found that advantages and challenges of online learning were correlated with students’ perception on the level of satisfaction.