Diffusion of the ‘Octopus’ smart card e-payment system: A business and technology alignment perspective

Chee Keung Louis MA, Probir BANERJEE, H. Y. Jean LAI, Ronnie Homi SHROFF

Research output: Contribution to journalArticles

Abstract

The Octopus smart card is the most popular smart card in the Hong Kong Special Administrative Region (HKSAR), China. This case study traces the strategic moves of the Octopus Cards Limited (OCL) in building an e-payment system and boosting its growth from limited deployment for transport payment in the initial stages to payments for various alternative forms of business transactions such as parking meters, super-markets, restaurants, printing services in libraries, etc. The case highlights the importance of business and technology strategies and their alignment in rapid diffusion of the Octopus smart card and its continued dominance of e-payment business in Hong Kong. Copyright © 2008 International Journal of Business and Information.
Original languageEnglish
Pages (from-to)115-128
JournalInternational Journal of Business and Information
Volume3
Issue number1
Publication statusPublished - Jun 2008

Citation

Ma, L. C. K., Banerjee, P., Lai, J. H .Y., & Shroff R. H. (2008). Diffusion of the ‘Octopus’ smart card e-payment system: A business and technology alignment perspective. International Journal of Business and Information, 3(1), 115-128.

Keywords

  • Business and IT alignment
  • Competitive advantage
  • Dynamic capability
  • Resource-based view
  • Business strategy
  • IT strategy
  • Technology diffusion

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