This article examines the effectiveness of training delivered by Lal Bhadur Shastri Academy of Administration (LBSNAA) in India. The dawn of new public management has brought with it a number of changes that affect the compilation and approach of public services. The emphasis on performance of training institutes and the satisfaction of their customers has become even more crucial. The most common approach of evaluating the performance of public agencies is to obtain the attitude of the consumers (trainees) of a particular training. LBSNAA conducts different levels of evaluation involving the participation of its clients, i.e. the trainees and the organization they serve, to evaluate the effectiveness in improvising enhanced administration. Copyright © 2004 Sage Publications Inc.