Critical issues of information systems management in Hong Kong Special Adminitrative Region

This paper discusses the perceived importance of24 critical issues of information systems management of Chief Information Officers (CIOs) in Hong Kong in 1999 and in 2004. The research instrument was adapted from a well-established questionnaire developed in the US. “Improving the Effectiveness of Software Development” and “Building a Responsive IT Infrastructure” are the top concerns for CIOs, while five out of the top ten issues relate to IT and business relationship. Although the average score on the importance of critical issues in 2004 is rising, “Outsourcing Selected information Services” and “Facilitating/Managing Decision and Executive Support Systems” are gaining higher importance. Comparing results with the latest studies in the US, Australia and Taiwan as well as previous studies in Hong Kong also help to identify issues of common concern, trends and implications. The critical issues study not only suggests some general directions and emphasis for IS executives and general managers to compare and contrast their own concerns against their peers, but also reinforces the needs for continuing revision of education programs in teaching and research to reflect the views of IS executives. Copyright © 2000 PACIS.