Workplace conflict emerges when there is a disagreement between two or more parties in the organization or when a person perceives incompatible needs, goals, desires, or ideas with another person (Deutsch 1994). There are two major forms of conflict in the workplace: Interpersonal conflict takes place when a worker perceives that his/her valued outcomes are deprived due to interference from the opposing worker, while intergroup conflict arises when a group of workers perceive a deprivation of valued outcomes due to interference from the opposing group (De Dreu 2011). Copyright © 2017 Springer Science+Business Media Singapore.
|Title of host publication||Encyclopedia of geropsychology|
|Editors||Nancy A. PACHANA|
|Place of Publication||Singapore|
|ISBN (Print)||9789812870810, 9789812870834|
|Publication status||Published - 2017|
CitationYeung, D. Y., & Ho, H. C. Y. (2017). Conflict management and aging in the workplace. In N. A. Pachana (Ed.), Encyclopedia of geropsychology (Vol. 1, pp. 596-602). Singapore: Springer.
- Conflict strategies
- Conflict styles