Conflict management and aging in the workplace

Yuen Lan Dannii YEUNG, Chun Yip Henry HO

Research output: Chapter in Book/Report/Conference proceedingChapters


Workplace conflict emerges when there is a disagreement between two or more parties in the organization or when a person perceives incompatible needs, goals, desires, or ideas with another person (Deutsch 1994). There are two major forms of conflict in the workplace: Interpersonal conflict takes place when a worker perceives that his/her valued outcomes are deprived due to interference from the opposing worker, while intergroup conflict arises when a group of workers perceive a deprivation of valued outcomes due to interference from the opposing group (De Dreu 2011). Copyright © 2017 Springer Science+Business Media Singapore.
Original languageEnglish
Title of host publicationEncyclopedia of geropsychology
EditorsNancy A. PACHANA
Place of PublicationSingapore
ISBN (Electronic)9789812870827
ISBN (Print)9789812870810, 9789812870834
Publication statusPublished - 2017


Yeung, D. Y., & Ho, H. C. Y. (2017). Conflict management and aging in the workplace. In N. A. Pachana (Ed.), Encyclopedia of geropsychology (Vol. 1, pp. 596-602). Singapore: Springer.


  • Conflict strategies
  • Conflict styles


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