Can crisis management teams mitigate COVID-19's effects? A comparative case study between China and the United States

Md Farid HOSSAIN, Yudan SHI, Cassie Zexin YAN

Research output: Contribution to journalArticlespeer-review

2 Citations (Scopus)

Abstract

The COVID-19 pandemic has been the world's greatest challenge since World War II. As an unprecedented global public health crisis, crisis management teams (CMTs) in the infected countries need to rethink to cope with the similar uncertainty and urgency of the ongoing COVID-19 pandemic. The shared context of COVID-19 allows us to explore a cross-nation study of different constructs and CMT to communicate information about crises with the public effectively. Since the pandemic affected all countries, the comparison is warranted. Can CMTs mitigate the effects of COVID-19? Based on the analysis of China and the US cases, our study explores how shared and common knowledge cognition among crisis responders plays a pivotal role in effective CMTs' communication while technological failures and inadequate information disrupt the system, worsening pandemics like COVID-19. Furthermore, organizational dysfunction, such as institutional fragmentation, regulatory hurdles and bureaucratic arrogance, impede effective communication between CMTs. However, effective coordination and decisive leadership could improve coordination effectiveness and reduce crisis costs. Copyright © 2023 John Wiley & Sons Ltd.
Original languageEnglish
Pages (from-to)465-474
JournalJournal of Contingencies and Crisis Management
Volume31
Issue number3
Early online dateFeb 2023
DOIs
Publication statusPublished - Sept 2023

Citation

Hossain, M. F., Shi, T. Y., & Yan, C. Z. (2023). Can crisis management teams mitigate COVID-19's effects? A comparative case study between China and the United States. Journal of Contingencies and Crisis Management, 31(3), 465-474. https://doi.org/10.1111/1468-5973.12452

Keywords

  • China
  • COVID‐19 pandemic
  • Crisis communication
  • Crisis management teams
  • Crisis response
  • The United States

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