Call centre communication measurement processes in non-English speaking contexts: The scorecard

Jane Elizabeth Mary LOCKWOOD

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2006

Citation

Lockwood, J. E. M. (2006, September). Call centre communication measurement processes in non-English speaking contexts: The scorecard. Paper presented at the Hong Kong Symposium on Professional Communication, MacQuarie University, Sydney, Australia.