Call centre communication measurement processes in non-English speaking contexts: The scorecard

Jane Elizabeth Mary LOCKWOOD

Call centre communication measurement processes in non-English speaking contexts: The scorecard

Jane Elizabeth Mary LOCKWOOD

Centre for Language in Education (CLE)

Research output: Contribution to conference › Papers

Original language	English
Publication status	Published - 2006

Citation

Lockwood, J. E. M. (2006, September). Call centre communication measurement processes in non-English speaking contexts: The scorecard. Paper presented at the Hong Kong Symposium on Professional Communication, MacQuarie University, Sydney, Australia.