Call centre communication measurement processes in non-English speaking context: The scorecard

Jane Elizabeth Mary LOCKWOOD

Research output: Contribution to conference › Papers

Original languageEnglish
Publication statusPublished - 2006
EventInaugural Conference "Talking Across the World": English Communication Skills for the Information Technology Enabled Services Industry - Manila, Philippines
Duration: 01 Feb 2006 → 28 Feb 2006

Conference

ConferenceInaugural Conference "Talking Across the World": English Communication Skills for the Information Technology Enabled Services Industry
Country/TerritoryPhilippines
CityManila
Period01/02/06 → 28/02/06

Citation

Lockwood, J. (2006, February). Call centre communication measurement processes in non-English speaking context: The scorecard. Paper presented at the Inaugural Conference "Talking Across the World": English Communication Skills for the Information Technology Enabled Services Industry, Manila, The Philippines.

Keywords

  • Teacher Education
  • Educational Evaluation