Call centre communication measurement processes in non-English speaking context: The scorecard

Jane Elizabeth Mary LOCKWOOD

Call centre communication measurement processes in non-English speaking context: The scorecard

Jane Elizabeth Mary LOCKWOOD

Centre for Language in Education (CLE)

Research output: Contribution to conference › Papers

Original language	English
Publication status	Published - 2006
Event	Inaugural Conference "Talking Across the World": English Communication Skills for the Information Technology Enabled Services Industry - Manila, Philippines Duration: 01 Feb 2006 → 28 Feb 2006

Conference

Conference	Inaugural Conference "Talking Across the World": English Communication Skills for the Information Technology Enabled Services Industry
Country/Territory	Philippines
City	Manila
Period	01/02/06 → 28/02/06

Keywords

Teacher Education
Educational Evaluation

@conference{10c144418296453282363df839f58feb,

title = "Call centre communication measurement processes in non-English speaking context: The scorecard",

author = "LOCKWOOD, \{Jane Elizabeth Mary\}",

year = "2006",

language = "English",

note = "Inaugural Conference {"}Talking Across the World{"}: English Communication Skills for the Information Technology Enabled Services Industry ; Conference date: 01-02-2006 Through 28-02-2006",

}