Bridging the gap - contractor and bureaucrat conceptions of contract management in outsourcing

Lina VYAS, Mark HAYLLAR, Yan WU

Research output: Contribution to journalArticle

Abstract

Perceptions of bureaucrats and contractors and their contractual relationship underpin contracting success. They are important phenomena but have not been fully explored in the current contracting literature, particularly in a highly politicalized context, namely Hong Kong. Using the principal-agent theory and the transaction cost theory as the theoretical framework, this study examines the perceptions of the key stakeholders, conceptualizes five attributes of effective contract management, and offers recommendations on bridging their perceptions for success of contract administration in Hong Kong. The study helps readers comprehend the dynamics of contract management, and its implications of Hong Kong’s politicalized background. Copyright © 2017 Springer Science+Business Media, LLC.
Original languageEnglish
Pages (from-to)413-439
JournalPublic Organization Review
Volume18
Issue number4
Early online dateAug 2017
DOIs
Publication statusPublished - Dec 2018

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outsourcing
Hong Kong
management
principal-agent-theory
cost theory
transaction costs
stakeholder
science
Contractors
Outsourcing
Bureaucrats
Contract management
Conception
Contracting
Contract administration
Stakeholders
Principal-agent theory
Theoretical framework
Transaction cost theory

Citation

Vyas, L., Hayllar, M., & Wu, Y. (2018). Bridging the gap - contractor and bureaucrat conceptions of contract management in outsourcing. Public Organization Review, 18(4), 413-439. doi: 10.1007/s11115-017-0385-3

Keywords

  • Contract management
  • Civil service training
  • Stakeholder analysis
  • Transaction cost theory
  • Principal-agent theory
  • Outsourcing