An exploration of engagement and mentoring in on-line problem solving

Minjuan WANG, Allison ROSSETT, Paul WANGEMANN

Research output: Chapter in Book/Report/Conference proceedingChapters

1 Citation (Scopus)

Abstract

This chapter examines some of the emotional and engagement aspects of on-line communicating and problem solving. We report our findings from an exploratory study of participant interactions in an on-line problem-solving program-the Motorola Internet-based Expeditions. The program provides youth with a non-school experience in solving problems situated on line with real-life aspects and under the guidance of on-line mentors. 

Here we explore the degree of the youths' engagement in the 5-week problem-solving program by examining their patterns of communication, ways of talking, emotional markers, and social talk. We posit that more communication, exploratory talk, and emotional markers suggest greater engagement with on-line problem solving. In addition, we identify the strategies used by on-line mentors to keep youth engaged in on-line discussions and joint activities. We examine the mentoring strategies used in mediating exploratory talk, which involves negotiation and rational debate. Finally, we suggest ways to better rivet the attention of youth and others on on-line problem-solving activities, and we identify the strategies that on-line mentors use to facilitate communication, team building, and problem solving. Copyright © 2002 Springer Science+Business Media New York.

Original languageEnglish
Title of host publicationHuman resource development and information technology: Making global connections
EditorsCatherine M. SLEEZER, Tim L. WENTLING, Roger L. CUDE
Place of PublicationBoston
PublisherSpringer
Pages153-184
ISBN (Electronic)9781461508274
ISBN (Print)9781461352587
DOIs
Publication statusPublished - 2002

Citation

Wang, M., Rossett, A., & Wangemann, P. (2002). An exploration of engagement and mentoring in on-line problem solving. In C. M. Sleezer, T. L. Wentling, & R. L. Cude (Eds.), Human resource development and information technology: Making global connections (pp. 153-184). Springer. https://doi.org/10.1007/978-1-4615-0827-4_8

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