Abstract
This chapter examines some of the emotional and engagement aspects of on-line communicating and problem solving. We report our findings from an exploratory study of participant interactions in an on-line problem-solving program-the Motorola Internet-based Expeditions. The program provides youth with a non-school experience in solving problems situated on line with real-life aspects and under the guidance of on-line mentors.
Here we explore the degree of the youths' engagement in the 5-week problem-solving program by examining their patterns of communication, ways of talking, emotional markers, and social talk. We posit that more communication, exploratory talk, and emotional markers suggest greater engagement with on-line problem solving. In addition, we identify the strategies used by on-line mentors to keep youth engaged in on-line discussions and joint activities. We examine the mentoring strategies used in mediating exploratory talk, which involves negotiation and rational debate. Finally, we suggest ways to better rivet the attention of youth and others on on-line problem-solving activities, and we identify the strategies that on-line mentors use to facilitate communication, team building, and problem solving. Copyright © 2002 Springer Science+Business Media New York.
Original language | English |
---|---|
Title of host publication | Human resource development and information technology: Making global connections |
Editors | Catherine M. SLEEZER, Tim L. WENTLING, Roger L. CUDE |
Place of Publication | Boston |
Publisher | Springer |
Pages | 153-184 |
ISBN (Electronic) | 9781461508274 |
ISBN (Print) | 9781461352587 |
DOIs | |
Publication status | Published - 2002 |