Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors, such as management commitment, facilitator's skills, brainstorming, group effectiveness, customer satisfaction, etc., represent the key characteristics of the value management methodology. Such a framework provides a foundation for researchers to undertake further research on benchmarking value management. It also serves as an evaluation platform for value management teams to assess their performance. Copyright © 2001 MCB University Press.
CitationFong, P. S.-W., Shen, Q., & Cheng, E. W. L. (2001). A framework for benchmarking the value management process. Benchmarking: An International Journal, 8(4), 306-316. doi: 10.1108/14635770110403800
- Performance measurement