A framework for benchmarking the value management process

Patrick Sik-Wah FONG, Qiping SHEN, Wai Lun Eddie CHENG

Research output: Contribution to journalArticles

34 Citations (Scopus)

Abstract

Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors, such as management commitment, facilitator's skills, brainstorming, group effectiveness, customer satisfaction, etc., represent the key characteristics of the value management methodology. Such a framework provides a foundation for researchers to undertake further research on benchmarking value management. It also serves as an evaluation platform for value management teams to assess their performance. Copyright © 2001 MCB University Press.
Original languageEnglish
Pages (from-to)306-316
JournalBenchmarking: An International Journal
Volume8
Issue number4
DOIs
Publication statusPublished - Oct 2001

Citation

Fong, P. S.-W., Shen, Q., & Cheng, E. W. L. (2001). A framework for benchmarking the value management process. Benchmarking: An International Journal, 8(4), 306-316. doi: 10.1108/14635770110403800

Keywords

  • Benchmarking
  • Value
  • Management
  • Success
  • Performance measurement

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